For more information on how to verify your identity, see our article on registering as a seller If your account is restricted, we'll notify you by email with a request for additional information.
Registration holds: We may hold payouts if we identify a discrepancy with the information you provided at registration.Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account. The funds on hold may be used to refund the buyer for the same transaction. For more information see our article on best practices for avoiding and handling issues with buyers. Payment dispute or eBay Money Back Guarantee holds are when we place a hold on funds related to a problem reported by a buyer.įor example, if a buyer reports that an item hasn't arrived, or the item they received is significantly different from the listing description, we hold funds until the case is resolved and closed. Payment dispute or eBay Money Back Guarantee holds The authentication process may lead to transaction holds for up to 30 days until the authenticity of items sold with eBay’s Authenticity Guarantee can be confirmed.High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order.Previously restricted or suspended sellers will experience transaction holds for the 30 days after the restriction or suspension is lifted, while we confirm that the items have been successfully delivered.In limited circumstances, new sellers may experience holds for up to 21 days
This helps sellers become established and build a strong selling history on eBay. New or infrequent sellers will experience transaction holds while we confirm that their items have been successfully delivered.
eBay does not earn interest on held funds.Īdditionally, we may place a transaction hold on funds depending on your seller status or the category you're selling in: For most orders, adding tracking information can help you receive your funds faster. If we place a hold on your funds, it will usually be resolved within 30 days. To reduce the likelihood of a transaction hold, we recommend shipping an item the same day your buyer pays for it and following good shipping practices, such as adding tracking information to your order. While proceeds from your sales typically become available within 2 days of confirming the buyer’s payment, we may place a transaction hold on funds while we wait to confirm that an item has been successfully delivered to a buyer. Transaction holds are when we place a hold on funds related to a particular buyer transaction. There are various reasons why we may place a hold on your funds. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue. To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations - opens in new window or tab, we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. To check the date when a payment is expected to be available, select the button below: In most cases, holds are lifted when a buyer confirms they’ve received their item or when a case is resolved.